Shipping Info & Returns
We offer Flat Rate shipping fees and Free Shipping on orders of $65 or more within the U.S.!
Packages under a pound ship First Class for a flat rate of $5.50
All other packages ship Priority Mail for a flat rate of $8.95
Free Shipping on orders of $65 or more after any discounts or coupons are applied. Gift Cards do not count towards your free shipping as they are not a physical product that is shipped. Gift Cards are sent via e-mail.
Shipping Times - Orders are typically shipped within 48 hours. We do our best to get you the freshest coffee in the shortest amount of time becuase likefresh coffee, needing coffee is also urgent!
We ship Monday - Friday except for holidays which shipping carriers also observe so that may affect shipping times.
You'll receive a notification when your order has shipped with the tracking info.
International shipping options - We work with a few carriers to try and offer the most cost effective international shipping from the Postal Service to UPS.
REFUNDS & RETURNS
We can’t accept returns on coffee, tea or cocoa due to its perishable nature and New Jersey food and health restrictions.
We of course want you to love your purchase so if you have any issues with your coffee/tea, or if there are errors in your order, please contact us within 15 days of receiving your order. We will happily correct the error or help with a damaged item.
We will need a photo of the damaged item and box to submit to our carriers. Please include the order number.
email@example.com or 201-887-4753
Package Delivery Issues -
- Packages marked delivered in tracking but not there.
USPS delivery vehicles use GPS that can automatically update a package as "delivered" prematurely. Please wait another business day, as the package could have been marked as delivered by mistake, and will arrive the following day.
- Contact your local USPS post office. Make sure you contact your LOCAL post office, and not the USPS hotline. Your local post office will be able to provide quicker, and better service. Ask who delivered the package, and ask for the details of that day's delivery. USPS is used to these questions, and will generally provide helpful information.
- If the package still does not show up, please call USPS to file a claim. Expedition Roasters® can not reimburse OR re-ship orders that were mis-delivered by the post office or stolen from a property. Thank you for understanding.