We ship orders USPS Mail/UPS Ground/FedEx Ground shipping depending on the most cost effective service. Shipping times vary depending on distance and service from 2-8 days typically. Free Shipping on all orders of $65 or more within the U.S.!
Free Shipping on orders of $65 or more after any discounts or coupons are applied. Gift Cards do not count towards your free shipping as they are not a physical product that is shipped. Gift Cards are sent via e-mail.
Order Processing Times - Orders are typically roasted, packed and shipped within 48 business hours. We do our best to get you the freshest coffee in the shortest amount of time because like fresh coffee, needing coffee is also urgent!
We ship Monday - Friday except for holidays which shipping carriers also observe so that may affect shipping times.
You'll receive a notification when your order has shipped with the tracking info when ordered directly from our shop. Facebook/Instagram or other third party platforms orders are placed through may not receive the confirmation/tracking email.
Please check your shipping address carefully!
We reserves the right to make corrections and to limit refunds and replacements if an address error is made.
Our shipping guarantee extends only to correctly addressed orders. We guarantee delivery only to the provided address confirmed on the order shipment address.
International shipping options - We work with a few carriers to try and offer the most cost effective international shipping from Postal and UPS international saver.
SHIPPING ISSUES/DAMAGE/NON DELIVEREY
We use our EXPEDITION shipping insurance to insure all packages against damages, order errors and misdelivered/theft with the service.
If you choose to not use this service we are not responsible for any damages or missing/stolen packages. There is a small fee to use this service which also helps offset your carbon shipping for the order.
If there is an issue with your order please email us at, firstname.lastname@example.org with your order number, issue and any photo documentation that will help us get your claim processed easily. All claims will be handled ASAP so we can get you a new/replacement package right out to you.
RETURNS and CANCELLATIONS
If you need to cancel or make a change to your order, please send us an email at email@example.com within 2 hours of placing your order. Tell us your name, order number, which items you need to change/cancel, and the reason for the change or cancellation.
Orders with changes will be updated and if additional funds are needed an invoice will be emailed to you. Once payment on the invoice is made your order will be processed and shipped.
In the event we have made a mistake with your order, we will correct any errors and revise your order accordingly. You can contact us with the issue and any photo documentation to help assist us in correcting the issue. We are typically able to resolve errors within 48 hours.
Unlike large coffee roasters and shops, we do not carry a bunch of inventory and generally roast coffee very close to when orders are placed for the freshest coffee before shipping. For this reason any changes or cancellation requests need to happen within 2 hours of when the order is placed in order to ensure we don’t unnecessarily roast coffee and create wasted coffee. Requests after the 2 hour window can not be accepted and orders will be processed as placed.
We can not take returns on coffees that have been opened and tried. While most of our fans enjoy all of our coffees we know that taste is specific per person so can not accept returns on a coffee you may not have enjoyed. Our coffee beans are also roasted to order, so we are not able to accept returns.
Payment is processed when your first subscription shipment is prepared, usually when you place your order. If you wish to cancel your subscription, you may do so at any time by logging in to your account at www.ExpeditionRoasters.com
When you cancel your subscription, you will be responsible for all charges incurred before the date of your cancellation.